Shipping policy

Shipping

We take great care to ensure that every Edward Elise creation arrives safely, securely, and expeditiously. 

Each order is handled and packaged with the same attention to detail that defines our craftsmanship.

 

Shipping & Handling

All Edward Elise orders are carefully packaged in signature or accompanying presentation boxes and shipped in discreet, fully insured parcels.

WE OFFER COMPLIMENTARY EXPRESS DOMESTIC SHIPPING ON ALL PURCHASES.

Further expedited and international delivery options are available upon request and may incur additional charges.

Delivery Timing

In-stock items typically ship within 2 to 3 business days of order confirmation. Please feel free to contact us if you may need us to accommodate a faster turn around for you.

Custom and made-to-order pieces require additional lead time, which will be communicated at the time of purchase.

Delivery times are typically 1-2 business days but may vary based on destination and shipping method.

Our goal is for all packages to ship and deliver on time, however certain instances and delays by the carrier may arise and are unfortunately out of our control. In the event this may occur we will do everything in our power to get the package to you as soon as possible.

 

Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive an email confirmation containing tracking information.

For your security, all shipments require a signature upon delivery.

We are unable to ship to P.O. boxes or unverified addresses.

 

International Shipping

Edward Elise offers insured international delivery to select countries for an additional fee.

Clients are responsible for any applicable duties, taxes, or import fees as determined by the destination country.

International transit times and customs processing may vary.

 

Lost or Damaged Shipments

All shipments are fully insured while in transit.

In the rare event of loss or damage, please contact us immediately so we may initiate an insurance claim and resolution on your behalf.

 

Our Commitment

Every Edward Elise order is treated with the highest level of care and attention.

From the moment your item ships to the time it reaches your hands, our goal is to ensure a seamless, secure, and expeditious delivery experience.