Refund policy
Return & Exchange Policy
We hope you are delighted with your purchase, however should you wish to make a return or exchange, we are pleased to offer a simple and straightforward process.
Eligibility
Merchandise shipped within the United States may be eligible for return or exchange within 14 days of delivery, provided it is in original, unworn, unaltered condition, stickers and tags fully intact and accompanied by all original packaging, documentation, and certificates.
Items showing any signs of wear, alteration, or resizing are not eligible for return or exchange.
Custom and made-to-order items are final sale and are not eligible for return or exchange.
Initiating a Return
To request an approval of return or exchange, please first contact us at diamonds@edwardelise.com with “RETURN/EXCHANGE” in the subject line.
If your return is accepted, we’ll send you a merchandise return form as well as suggested best shipping practices.
Items sent back to us without first requesting a return or exchange will not be accepted.
Return Shipping
We highly recommend you *FULLY INSURE* your return shipment for the total value of your purchase with your shipping carrier.
Returns and exchanges will need to be sent to the following address:
EE
5401 West Kennedy Blvd.
Suite 620
Tampa, FL 33609
813-322-3234
Please feel free to contact us for any additionbal return or exchange related questions you may have.
Refund Method
Wire Transfer Purchases — Eligible items purchased by wire transfer are entitled to a full refund of the purchase price.
Credit Card Purchases — Returns for items purchased by credit card will be subject to a 5% restocking fee, deducted from the refund total to offset transaction and handling costs.
Gift Returns — Merchandise received as a gift may be exchanged or issued store credit, subject to the same eligibility conditions.
All refunds will be issued to the original form of payment once the returned item has passed inspection.
Inspection
Each returned item is subject to verification by our quality-assurance team.
We reserve the right to decline a return if the merchandise does not meet the conditions stated above.
Refund Processing
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us at diamonds@edwardelise.com.